Question 1

Who are Ryan Merch?

Accepted Answer

Ryan Merch is a company based in New York, USA. We focus on providing custom merch solutions for brands. We've been in the custom and apparel industry for years, with lots of experience in product development, production, and marketing. We also have an office in China with a Design and Quality Control team to ensure product quality, cost, and delivery time.

Question 2

What services do you offer?

Accepted Answer

Everything we do is about merch. First, we offer full product development and design services—we're experts in production. Second, we make high-quality products with professional, beautiful packaging. Plus, we handle shipping so products go straight to you. In short, we're a one-stop shop for everything merch-related.

Question 3

What's your Minimum Order Quantity (MOQ)?

Accepted Answer

We don't have a strict MOQ. 100 pieces per item is our preferred quantity, but we're flexible. If you need a different quantity, please contact us. We'll arrange production based on your actual needs.

Question 4

How do you organize and manage production?

Accepted Answer

Ryan Merch's supply chain is based in China. We have years of import experience. We maintain an office and a dedicated team in China that handles production follow-up and quality control. Our factories are located in two main areas: Guangzhou and Shanghai. Our QC team inspects products during and after production to ensure quality.

Question 5

Do you offer product samples?

Accepted Answer

Yes! We can send you samples to check the quality before you order more. This way you know exactly what you are getting.

Question 6

What packaging solutions do you offer?

Accepted Answer

We offer gift box packaging, paper bag packaging, and all kinds of complex packaging solutions. You can visit our packaging page for inspiration, or share your desired packaging effect with us. Ryan Merch guarantees we can provide you with an awesome packaging solution.

Question 7

How long does it take to produce and ship?

Accepted Answer

Production usually takes 10 to 30 days, depending on the complexity of the product. For shipping, we offer express delivery, mainly FedEx, that takes about 4 days from factory to your door. We also provide cost-effective air freight and sea freight options.

Question 8

What payment methods does Ryan Merch accept?

Accepted Answer

We offer flexible payment options. You can pay via Zelle, PayPal, or bank transfer. We also accept credit cards through Stripe. What is more, for big orders, we can also accept L/C.

Question 9

How long does it take to produce and ship?

Accepted Answer

Production usually takes 10 to 30 days, depending on the complexity of the product. For shipping, we offer express delivery, mainly FedEx, that takes about 4 days from factory to your door. We also provide cost-effective air freight and sea freight options.

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